Cosmotec Contact Center is a business process outsourcing company owned by Mr. Patrick Azanza, a doctor by profession. This institution is known for possessing the Philippines’ premium call center agents. Recognized as a reliable company, they have already established connections with various international clients. Among the countries Cosmotec Contact Center managed to maintain connections are New Zealand, Australia, Canada, United Kingdom, United States of America, and other Asian countries.
The company’s well trained agents is one of the reasons of its outstanding services. These agents are highly trained and are knowledgeable in their respective fields. Moreover, Cosmotec Contact Center is associated with Cosmotec College, a learning institution also owned by Dr.Azanza, which offers skills training programs and human resource development. These programs are available any time of the year.
Cosmotec College also offers scholarships to probable professional recruits to the industry. Most employees went through elaborate trainings under some of the country’s prestigious and reliable schools. The partnership with this tertiary school addresses the problem of undertrained and uncompetitive agents and business process outsourcing talents.
Cosmotec provides conducive environment for call center agents, providing them with storerooms, nap room, library and audio visual rooms. It is furnished with innovative communications technology and information technology infrastructure. Also, it provides the call center agents with enrichment activities such as team buildings that would help them develop better interaction with other employees.
With their proper training and experience, agents are able to deliver accurate, appropriate, and exemplary services that suit the desires of the clients.
Cosmotec Contact Center is registered with the Philippine Economic Zone Authority (PEZA) and is a member of the Business Process Association of the Philippines (BPAP), and the Call Center Association of the Philippines (CCAP).
In addition, Cosmotec Contact Center offers services such as inbound and outbound call center services, IT support services, and consumer lead generation. Services are flexible, cost-efficient, and customer-centered, making the company’s performance surpass all requirements according to the client’s desires. Their specialty on voice and non-voice services helped in establishing its name as one of the country’s finest call centers.
These proofs are just some of those that really put the company in the pedestal. And whatever happens, this credibility can never be taken away from them.
With its conducive working environment for agents, quality, appropriate and accurate services, well-trained and premium call center agents, and outstanding infrastructural and technological facilities, Cosmotec Contact Center remains to be a cut among other call center agencies.
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