Academic Leadership in Social Education and Cultural Development

Dr. Azanza has been an educator for more than twenty (20) years. He spent most of his professional life as a social education teacher and researcher focusing on social and cultural studies. He started teaching social science and sociology subjects in 1991 at the Department of Sociology in UP Diliman; and human resources development and industrial relations subjects at the UP School of Labor and Industrial Relations (UP-SOLAIR).

 From there, he went on to become a well-published academic leader and researcher. Not so many social education teachers of his age can accomplish what Dr. Patrick Azanza has done in his field of expertise. At 39 years old, he has written seven (7) books and more than thirty (30) academic papers, articles and researches.

His commitment to social and cultural development studies has brought him to folklore research, a field only very few social scientists would find serious interest in because of the low economic returns despite its being physically tiring, time consuming, financially draining, and most of the time frustrating due to the difficulty in finding source materials and key informants even after spending so much effort in the field, libraries and museum. In fact, the specific field of interest of Dr. Azanza which is oral folklore research is much more challenging as it requires highly specialized research and documentation capabilities.

As the term denotes, oral folklore is not documented and is extremely dependent on the recollection of the key resource persons who orally transmit it across generations. This is the reason why in 1989, during the United Nations Educational, Scientific and Cultural Organization (UNESCO) General Conference in Paris, France, a resolution was adopted “to safeguard and protect folklore, particularly oral traditions that are extremely fragile and at risk of getting lost”. This resulted in the Hudhud chants of the Ifugaos and the Darangen epic of the Maranaos being declared by the UNESCO as masterpieces of the oral and intangible heritage of humanity. UNESCO, however, emphasized that there are many more oral folklore that need to be saved and protected.

These were just few of his achievements before he finally establishes Cosmotec contact center and the group of companies as a whole. Cosmotec Group of Companies is one of his best achievements that serve many people now.

Dr. Patrick Azanza also a served as a member of the Board of Directors of the British Alumni Association. Dr. Azanza did research works at the Cordillera Studies Center and wrote for the “Ti Similla” while he was a faculty member at UP Baguio in 1992. He was also involved in 1993 as a  sociologist and field Researcher for a study on the indigenous Dumagat people in Gabaldon, Nueva Ecija under the Environmental Research Division, Manila Observatory, Ateneo de Manila University.

 In 1997, he was appointed Research Fellow at the UP Law Center and wrote the Japanese Influences at Work: Perspective from Selected Filipino Workers, in the book  Image and Reality: Philippine-Japan Relations Towards the 21st Century, published by the UP Law Center and funded by the Japan Foundation.

Cosmotec Contact Center: One of the country’s finest call centers

        Cosmotec Contact Center is a business process outsourcing company owned by Mr. Patrick Azanza, a doctor by profession. This institution is known for possessing the Philippines’ premium call center agents. Recognized as a reliable company, they have already established connections with various international clients. Among the countries Cosmotec Contact Center managed to maintain connections are New Zealand, Australia, Canada, United Kingdom, United States of America, and other Asian countries.

       The company’s well trained agents is one of the reasons of its outstanding services. These agents are highly trained and are knowledgeable in their respective fields. Moreover, Cosmotec Contact Center is associated with Cosmotec College, a learning institution also owned by Dr.Azanza, which offers skills training programs and human resource development. These programs are available any time of the year. 

Cosmotec College also offers scholarships to probable professional recruits to the industry. Most employees went through elaborate trainings under some of the country’s prestigious and reliable schools. The partnership with this tertiary school addresses the problem of undertrained and uncompetitive agents and business process outsourcing talents. 

Cosmotec provides conducive environment for call center agents, providing them with storerooms, nap room, library and audio visual rooms. It is furnished with innovative communications technology and information technology infrastructure. Also, it provides the call center agents with enrichment activities such as team buildings that would help them develop better interaction with other employees.

       With their proper training and experience, agents are able to deliver accurate, appropriate, and exemplary services that suit the desires of the clients.

Cosmotec Contact Center is registered with the Philippine Economic Zone Authority (PEZA) and is a member of the Business Process Association of the Philippines (BPAP), and the Call Center Association of the Philippines (CCAP).

In addition, Cosmotec Contact Center offers services such as inbound and outbound call center services, IT support services, and consumer lead generation. Services are flexible, cost-efficient, and customer-centered, making the company’s performance surpass all requirements according to the client’s desires. Their specialty on voice and non-voice services helped in establishing its name as one of the country’s finest call centers. 

These proofs are just some of those that really put the company in the pedestal. And whatever happens, this credibility can never be taken away from them.

       With its conducive working environment for agents, quality, appropriate and accurate services, well-trained and premium call center agents, and outstanding infrastructural and technological facilities, Cosmotec Contact Center remains to be a cut among other call center agencies.